At StreamFab.shop, we strive to ensure every customer is satisfied with their purchase—whether it's our software solutions or other offerings. We recognize that circumstances may arise where a refund is needed, and this Refund Policy clarifies the guidelines, eligibility, and steps for requesting refunds for purchases made through StreamFab.shop (hereinafter referred to as "our site" or "the platform"). We recommend reviewing this policy closely before completing any transaction.

Refund Eligibility Criteria

To qualify for a refund, the following requirements must be satisfied:

  • ● Timeframe for Requests: You must submit your refund application within 30 calendar days of the purchase date on StreamFab.shop. Requests submitted after this window will not be processed, unless mandated by local law or specific promotional terms.
  • ● Condition of Physical Products (if applicable): For tangible items, the product must be returned in its original, unused state—with all original packaging, labels, and accessories undamaged and complete. Products that are used, damaged, or altered may not qualify for a full refund; we reserve the right to charge a restocking fee (up to 20% of the purchase price) for such cases.
  • ● Digital Products (e.g., software licenses, downloads): Refunds for digital items will only be approved if: (1) the product is confirmed to be non-functional due to a technical issue originating from our systems, and (2) our customer support team has exhausted reasonable efforts to resolve the problem (typically within 3–5 business days). No refunds will be granted for digital products that have been activated, fully downloaded, or used beyond initial testing (e.g., verifying installation success), unless the product is proven defective.
  • ● Valid Purchase Proof: You must provide verifiable proof of purchase when submitting a refund request, such as an order confirmation email, unique order number, or official receipt.

Non-Refundable Items

The following purchases are generally non-refundable, unless required by applicable law:

  • ● Digital products that have been activated, fully used, or downloaded (exceptions apply only if defects are confirmed to be caused by our systems).
  • ● Gift cards or promotional vouchers bought through StreamFab.shop.
  • ● Custom or personalized products (unless the customization error is our responsibility).
  • ● Products purchased via third-party retailers or platforms (refund requests for these must be directed to the original seller).
  • ● Shipping and handling charges (unless the refund is necessary due to our error, such as delivering the wrong item or a defective product).

Steps to Request a Refund

To start a refund request, follow these simple steps:

  1. Reach Out to Customer Support: Send an email to our support team at [email protected] with the subject line "Refund Request – [Your Order Number]". Alternatively, you can submit a request via the "Contact Us" form on our site, selecting "Refund Request" as the inquiry category.
  2. Include Required Details: To ensure efficient processing, your request must include:
    • Full name (matching the name on your order).
    • Unique order number (located in your order confirmation email or account dashboard).
    • Purchase date.
    • Specific reason for the refund (e.g., defective software, incorrect item received, unresolved technical issue).
    • Proof of purchase (attach a screenshot or PDF of your order confirmation or receipt).
    • For physical products: Photos of the item (and packaging) if it is damaged or defective.
  3. Wait for Review: Our support team will assess your request within 2–3 business days and respond via email with an update. If additional information is needed, we will contact you promptly.
  4. Return Instructions (for Physical Products): If your refund is approved for a tangible item, we will send you detailed return guidelines—including the return address and (if the issue is our fault) pre-paid shipping labels. You must ship the product back to us within 7 calendar days of receiving these instructions. We advise using a trackable shipping service to ensure safe delivery.

Refund Processing Details

  • ● Approval Confirmation: Once your refund is approved, you will receive an email confirming the decision.
  • ● Processing Timeline: Refunds will be initiated within 5–7 business days of: (a) receiving the returned physical product, or (b) approving the digital product refund (whichever applies). The time it takes for the refund to reflect in your account depends on your payment method and financial institution (e.g., credit card refunds take 3–10 business days, while PayPal refunds may take 1–5 business days).
  • ● Refund Method: Refunds will be issued using the same payment method you used for the original purchase. If your original payment method is no longer valid (e.g., expired credit card), please contact our support team to provide alternative payment details.

Order Cancellations

If you wish to cancel an order before it is shipped (for physical products) or delivered (for digital products), contact our customer support team immediately. We will cancel the order and issue a full refund if it has not yet been processed. If the order has already been shipped (physical items) or activated (digital items), you will need to follow the refund process outlined above.

Disputes and Exceptions

  • ● If you disagree with our refund decision, you may submit a written appeal to our support team within 10 calendar days of receiving the denial notice. Include any additional evidence to support your claim, and we will review the appeal within 3 business days.
  • ● If local law requires more favorable refund terms than those outlined here, the legal requirements will take priority.

Policy Updates

StreamFab.shop reserves the right to modify or update this Refund Policy at any time. Changes will take effect immediately upon being posted on our site. We encourage you to review this policy periodically to stay informed. For significant updates, we may notify you via email (using the address linked to your account) or a prominent notice on our homepage.

For questions or concerns about this Refund Policy, please contact our customer support team at [email protected] or visit the "Contact Us" page on StreamFab.shop.